Inspirational Message July 15, 2007

Becoming THAT Person

We just finished a great training yesterday here in Northern Virginia with about 20 excited people. Some of the highlights of the training included:
· Importance of cultivating relationships with our customers
· Simplicity of doing this business
· Networking
· Maintaining a positive attitude
· Importance of doing follow up member appointments
· Making a difference in peoples lives
· How to approach people, getting the appointment and doing the appointment

One of the themes that came forth from the training was the fact that none of us want to be viewed as THAT person. We do not want to become, or be perceived as someone who only wants to make a sale and have this hidden agenda whenever we talk to someone. Let’s be honest, most people dislike pure selling; they dislike it because it exposes them to the constant threat of rejection and of being perceived as “pushy”.

What we do want to become and be perceived as, are people who genuinely care about others and have something of value to offer. Here are six things to keep in mind and practice as we relate to others:
· Talk to people with their needs in mind, not yours. People can read someone who does not care about them, only about making a sale.
· Think, what can I do for others, not what can they do for me. As you listen be thinking and perhaps even ask “what can I do for you”?
· Be passionate about your product. Know that you have something of value to offer them, our products are a gift.
· Do little things for your customers and surprise them. Show your appreciation in practical ways.
· Maintain relationships with people even if they don’t purchase right now. Many times people will come to later and purchase products if you stay in their life.
· Be yourself. This takes no training and is most natural.

“Approach each customer with idea of helping him or her solve a problem or achieve a goal, not selling a product or service” Brian Tracy

This is who we really are, we are THAT person.